Revenues and Benefits Assessors - 4months Contract

📋 Description

• Handle customer contacts via letter, email and phone
• Meet deadlines with accuracy and KPI targets
• Support adverse workloads and maintain quality
• Mentor junior staff and share best practices
• Update team with learning and improvements
• Exceed productivity and accuracy standards

🎯 Requirements

• Experience using NEC / Academy / IBS (Civica) Systems
• Proven problem solving skills
• Strong customer service and communication
• Working knowledge of Housing Benefits / Council Tax
• Calm under pressure with flexible approach
• IT competent and self-motivated

🎁 Benefits

• Private Medical Cover for employees
• 25 days holiday (+ buy/sell)
• Life assurance (4x basic salary)
• Group pension up to 8.5%
• Flexible benefits to suit needs
• LinkedIn Learning access for all colleagues