Deal with customers via letter, email and telephone to meet service requirements
Meet deadlines with minimal support, ensuring accuracy
Process workload in line with productivity indicators and regulations
Coach and mentor junior staff; share best practices with team
Lead update sessions and contribute to team improvements
Maintain knowledge through publications and external training

🎯 Requirements

Experience using NEC / Academy / IBS (Civica) systems
Proven problem solving skills
Strong customer service and communication skills
Working knowledge of Housing Benefits / Council Tax
Ability to work under pressure with flexible approach
IT competent and self-motivated

🎁 Benefits

Private Medical Cover (employee + optional family)
25 days annual leave (+ buy/sell option)
Life assurance cover
Group Pension Plan with employer contributions
Flexible benefits package and employee assistance program
Free access to LinkedIn Learning

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