Roadtech Technician

📋 Description

• Proactively schedule and manage client appointments for onsite technical support, training
• Provide responsive, solutions-oriented assistance during client interactions.
• Troubleshoot hardware and software onsite to ensure client operations continuity.
• Deliver client training and education with video tutorials and resources.
• Handle escalated issues and collaborate with customers, providers, and internal teams.
• Build strong relationships and understand client needs for retention.

🎯 Requirements

• 1–3 years of experience in technical support, field service, or related role.
• Proven customer service experience with a service mindset.
• Strong technical knowledge; able to troubleshoot hardware and software.
• Experience in payment processing is a plus.
• Strong interpersonal and relationship management skills.
• Excellent verbal and written communication; ability to explain tech clearly.

🎁 Benefits

• Full-time, on-the-road, client-facing work environment.
• Extended health care coverage.
• Life insurance.
• Commuter benefits.
• Mileage reimbursement.
• On-site parking and WFH flexibility where applicable.