Roo Experience Concierge (RXC)

📋 Description

• Frontline ambassador for Roo platform.
• Deliver white-glove support to hospitals.
• Balance relationship management with ops problem-solving.
• Coordinate follow-up shifts and hospital communication.
• Collaborate with teams to surface trends and insights.
• Maintain empathy in every interaction.

🎯 Requirements

• 5+ years in veterinary industry ops or services.
• 3+ years B2B account management or sales.
• Empathetic, professional in difficult conversations.
• Highly organized with multi-case management.
• Strong strategic communication; de-escalation skills.
• Comfort with tech, spreadsheets, and CRM tools (e.g., HubSpot).

🎁 Benefits

• Remote-first environment; hybrid possible if SF-based.
• Competitive pay in regional tiers.
• Home office stipend and education allowances.
• Health benefits and 401K options.
• Unlimited PTO and parental leave.
• Inclusive, equal-opportunity workplace.