RV Customer Success- Senior Executive

📋 Description

• Manage day-to-day administration of client service activities for assigned clients.
• Collaborate with retailers (T&D/FMCG) to obtain data, resolve queries, and provide insights.
• Handle RMS related client queries and coordinate with hub for reports and ad-hoc queries.
• Acquire knowledge of RMS solutions through training; maintain accurate client profiles.
• Serve as primary contact for analyses, data content, reporting questions, and charting.
• Ensure timely, precise services aligned with client needs and company standards.

🎯 Requirements

• 2 to 4 years’ experience in Tech and Durable/FMCG/Service/Retail industries.
• Effective communication, strong client focus, and proactiveness.
• Strong MS Excel and PowerPoint skills.
• Working knowledge of research techniques; knowledge of statistics/multivariate analysis is a plus.
• Knowledge of T&D/RMS is a plus.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)