Salesforce CRM Analyst

📋 Description

• Provide day-to-day end-user support by resolving cases submitted through Salesforce.
• Configure and maintain Salesforce using declarative tools (objects, fields, layouts, validation
• Build and maintain reports/dashboards for meaningful insights.
• Assist in configuration, testing, deployment, and ongoing support of Salesforce AI capabilities
• Collaborate with analysts/developers to deliver enhancements and resolve issues.
• Participate in requirements gathering, UAT, releases, and post-deployment validation.

🎯 Requirements

• Salesforce Certified Platform Administrator
• 3+ years administering or supporting Salesforce
• Experience configuring Salesforce with declarative tools (objects, fields, layouts, validation
• Understanding of Salesforce security concepts (users, roles, profiles, permissions, sharing)
• Experience troubleshooting user issues and providing day-to-day support
• Strong analytical/problem-solving skills and attention to detail

🎁 Benefits

• Remote work flexibility
• Medical, life and dental insurance
• Paid time off and annual performance bonus
• Education reimbursement and other benefits