Oversee requirements for Consumer Experience in a B2C context for a CPG client.
Support migration from Core CRM to Salesforce Service Cloud within 12–18 months.
Collaborate with global teams (Brazil, USA, India, Mexico) for alignment and communication.
Apply product management methods to drive project success and stakeholder satisfaction.
Identify opportunities to improve customer experience across channels (Contact Us, Email, Chat
Focus on CX KPIs and Channel optimization to enhance interactions.

🎯 Requirements

3 to 5 years of BA or product management experience.
Strong background in Customer Experience environments.
Proficient English (written and spoken).
Proactive with initiative; remote role with some client/CI&T site visits.

🎁 Benefits

Health and dental insurance
Meal and food allowance
Childcare assistance
Extended paternity leave
Wellness and learning programs

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