Scale Customer Success Manager

📋 Description

• Manage a portfolio of new and existing customers, using digital and scaled engagement programs to
• Lead customer transitions from sales through onboarding and ongoing success, ensuring objectives
• Identify and engage key stakeholders across customer organizations, developing champions and
• Coach customer champions to become product experts and facilitate remote train-the-trainer
• Proactively manage account health, prioritizing high-touch and low-touch activities based on
• Deliver scaled check-ins, business reviews, renewal support, and customer education around new

🎯 Requirements

• 2+ years of experience in a remote scaled implementation, account management, or customer success
• Demonstrated success driving customer upsell, account expansion, renewals, or other forms of client
• Strong operational capabilities, with experience using data and digital customer success programs
• Familiarity with customer success platforms such as Planhat or similar tools, as well as CRM and
• Ability to create engaging customer-facing content, including videos, business reviews, articles
• Strong understanding of customer adoption, retention, lifecycle management, and expansion

🎁 Benefits

• Flexible working arrangements designed to support work-life balance.
• Monthly wellness allowance that can be used for eligible wellbeing expenses such as fitness
• Health insurance.
• Extended paid parental leave.
• Additional paid day off for your birthday.
• Share option opportunities, allowing eligible employees to participate in the company’s growth.