Scaled Customer Success Manager

📋 Description

• Own renewals and expansions across a named portfolio of accounts.
• Lead scaled customer engagement motions—QBRs, value reviews, enablement.
• Monitor customer health with data analytics; identify churn signals early.
• Serve as trusted advisor; integrate Harvey into customers’ workflows.
• Collaborate with Legal Engineering, Product, Sales; relay insights.
• Build scalable playbooks for engagement, renewals, and expansion.

🎯 Requirements

• 3+ years in CS, AM, or renewals-focused role in Enterprise SaaS/Legal tech.
• Experience managing high-volume book of business; meet retention targets.
• Strong commercial acumen; renewals and upsell opportunities.
• Excellent communication and strategic planning skills.
• Data-driven mindset; use health metrics and adoption data.
• Collaborative, team-first in fast-paced environment.

🎁 Benefits

• Competitive salary with USD compensation.
• Equity opportunity; OTE 80/20 model.
• Growth opportunities in a scaling AI-driven company.
• Equal opportunity employer; accommodations available.