Scaled Success Account Manager

📋 Description

• Remote - United States
• Join Hatch's Scaled Customer Success team focused on onboarding, activation, and growth for SMB
• Own onboarding at scale, help customers activate quickly, and build systems for scalable growth.
• Maintain strong customer satisfaction and track metrics (NRR, expansion).

🎯 Requirements

• 3+ years in Customer Success, Sales, or Product Operations in B2B.
• Experience supporting high-volume portfolios in digital-first, scaled CS models.
• High-volume book management (100+ accounts).
• Strong project/time-management, communication, and data-driven mindset.
• Experience with SaaS tools like HubSpot, Pylon, Arrows, and automation platforms.
• Ability to balance strategic thinking with operational execution in fast-paced environments.

🎁 Benefits

• Base salary $90,000 annually, plus incentives.
• Full medical, vision, dental; Mental health support via Modern Health.
• PTO, holidays, parental leave, wellness subsidy, FSA, 401(k).
• Employee stock purchase plan and professional development reimbursement.
• Work from home reimbursement.