Seasonal Print Quality Support Representative - 2026

📋 Description

• Respond to calls, emails, and chats from customers per policies; resolve concerns with accurate
• Act as primary expert for live contacts (phone support) and guide customers through order
• Review requests to determine internal vs customer-driven changes; document at intake.
• Open/navigate Adobe Illustrator and Photoshop to diagnose print issues; edit design files as needed.
• Work cross-functionally to transition customers from general support to Print Quality queue.
• Record detailed technical data in Salesforce to track trends and issues.

🎯 Requirements

• Excellent written and verbal communication; adjust tone for live interactions.
• Proficiency in Adobe Illustrator, Photoshop, Acrobat Pro; Lightroom a plus.
• Ability to think critically to solve complex print/design problems on the fly.
• Experience with Salesforce Lightning and Google Suite.
• Ability to work remotely in a team environment and take feedback well.
• Willingness to work a schedule that includes at least one weekend day.

🎁 Benefits

• Remote seasonal role (September–December 2026).
• Competitive, geo-based compensation structure described in posting.