Senior Account Manager

📋 Description

• Manage high-impact accounts across the Americas in a hybrid role.
• Drive retention, expansion, and satisfaction for Tier 1 and Tier 2 customers.
• Coordinate across teams to ensure platform adoption and ROI.
• Own product adoption plans and executive-level alignment.
• Lead renewal processes and drive expansion opportunities with Sales.
• Provide hands-on enablement and training to customers.

🎯 Requirements

• 3–5+ years in customer-facing account management or related roles.
• Strong ability to communicate ROI and strategic roadmaps to executive stakeholders.
• Experience with logs, troubleshooting, and technical onboarding.
• Familiarity with product usage analytics and telemetry is a plus.
• Proven ability to manage commercial discussions and renewals.
• Excellent collaboration across product, engineering, support, and sales.

🎁 Benefits

• Flexible time off and 401k matching (up to 4%).
• Robust health, dental, vision plans with generous company contributions.
• Employee assistance, life insurance, parental leave, and wellbeing perks.
• Wellness and referral bonuses and generous growth opportunities.