Senior Agent, Customer Service (Multi-Lingual)

📋 Description

• Interacts with customers to address inquiries in real-time across channels (email, chat, voice).
• Collaborates with product/marketing teams to address complaints and feedback about websites
• Keeps strong product knowledge to communicate effectively in customers' preferred language.
• Escalates unresolved issues to Level 2/Supervisors when needed.

🎯 Requirements

• A Diploma in finance, customer service & relations, linguistics, or related field.
• At least 2 years in language-related roles (translation, interpretation, localization).
• Proficiency in English and another European language (e.g., French, Spanish, Portuguese, German).
• Ability to work independently in a fast-paced, multilingual environment.
• Willingness to support 24x7 language operations according to schedule.
• Strong interpersonal skills and problem-solving mindset to navigate linguistic scenarios.

🎁 Benefits

• Competitive total compensation package
• Learning & development programs and education subsidies
• Team events and wellness/meal allowances
• Comprehensive healthcare for employees and dependants