Senior Analyst, Customer Success Operations

📋 Description

• Domain Expertise: Bring working knowledge of customer success and account management into CS Ops.
• CS Metrics & Reporting: Build and maintain reporting on core CS metrics (NRR, GRR, renewal
• Cross-Functional Deployment Support: Partner with cross-functional teams on large, complex projects.
• Strategic Project Execution: Support program delivery across the customer base with broad
• Cross-Functional Partnership: Build relationships with pre-sales, application specialists, CS
• Project Support: Contribute to broader strategic project delivery (CS Platform, Usage Based

🎯 Requirements

• 3-5 years of customer ops experience in a high-growth B2B SaaS or AI company.
• Prior exposure to customer success.
• Strong understanding of core SaaS metrics (NRR, GRR, renewal rate, usage-based KPIs like MAU/DAU).
• Comfortable in Salesforce, Gainsight, forecasting tools (Clari or Gong).
• Ability to operate in ambiguity and solve open-ended problems with a proactive mindset.
• Strong communication, cross-functional influence, and organizational skills.

🎁 Benefits

• Equal opportunity employer with commitment to a supportive, respectful work environment.
• Reasonable accommodations policy for protected disabilities as required by law.
• Salary transparency and access to company-wide pay practices disclosed in posting; additional