Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers
Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk
Build strong, proactive relationships with key customer stakeholders, helping them prioritize and
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive
Act as a technical expert on GitLab and CI/CD implementations, advising customers on incidents and
Create and improve support content, including documentation and knowledge articles, to help

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