Senior Chargeback & Fraud Analyst

📋 Description

• Manage end-to-end chargeback lifecycle: notifications, representment, controls, and financials.
• Advise EBANX merchants on fraud and chargeback best practices.
• Monitor fraud/chargeback indicators: chargeback rate, win rate, trends.
• Investigate complex fraud and chargeback cases with data-driven insights.
• Improve operational processes for efficiency and scalability.
• Build dashboards to transform data into actionable insights.

🎯 Requirements

• Solid experience in Fraud Prevention, Chargebacks, Disputes, or Payments Risk.
• Strong knowledge of the chargeback lifecycle, rules, and SLAs.
• Analytical, data-driven, able to translate findings into business actions.
• Experience monitoring fraud and chargeback KPIs and driving decisions.
• Ability to handle dynamic environments with accuracy and ownership.
• Strong problem-solving, collaboration with stakeholders (Merchants, Product, Engineering).

🎁 Benefits

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly meals allowance.
• EBANX Education: Financial support for degrees and MBA programs.
• EBANX Skills: Budget for courses and certifications.
• Language Classes: Support for language development.
• Health & Well-being: Medical and dental plans with dependents coverage.