Senior Client Operations Manager

📋 Description

• Manage day-to-day client needs and issues with our Client Success team
• Collaborate with internal teams to deliver timely client outcomes
• Build and maintain long-term client partnerships and trust
• Represent client voice to ensure products meet client needs
• Monitor client requests and issues for quick resolution
• Lead a small team of Client Success Associates

🎯 Requirements

• 5 years account management in healthcare
• Excellent communication and project management
• Strong problem solving and client relationship skills
• Data analysis and ability to interpret metrics
• Autonomous, fast-paced work style in changing environments
• Willingness to travel up to 10%

🎁 Benefits

• Hybrid role based out of SF, Plano, or Lehi offices
• Hybrid schedule: in-office two days/week
• Salary ranges by location; stock options and health benefits
• 401k and paid time off
• Professional development opportunities