Senior Collections Specialist

📋 Description

• Own the highest-value and most complex ROW accounts
• Coordinate end-to-end collections activities per policy
• Proactively contact clients by phone to manage inquiries
• Negotiate payment plans and resolve disputed charges
• Collaborate with billing and other functions to resolve data issues
• Prepare and present collection progress reports to the Leader

🎯 Requirements

• Experience in accounts receivable and debt collection
• Strong client management and stakeholder communication
• Ability to investigate root causes of overdue payments
• Comfort with process improvement and policy changes
• Mentor junior team members and share expertise
• Legal/escalation support and documentation gathering