Senior Community Manager

📋 Description

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience
• Partner with community leaders and internal stakeholders to evolve channel strategy, community
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response
• Coach and support moderators and community champions; recruit and onboard new moderators as the
• Create content systems that keep members informed and activated (announcements, highlights
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop

🎯 Requirements

• 5+ years of experience in digital community management, online engagement, or community program
• Demonstrated experience owning day-to-day operations for a large online community (e.g.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared
• Experience building and improving moderation and support workflows (triage, escalation paths
• Excellent written communication and facilitation skills—able to respond clearly and empathetically
• Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or

🎁 Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend