Senior Community Manager - MARVEL Strike Force

📋 Description

• Lead relationship between the studio and its player community across channels.
• Engage daily with players, delivering authentic, high-quality interactions.
• Analyze sentiment and feedback to inform product leadership.
• Develop communications strategies for launches, incidents, and major moments.
• Create player-facing content across blogs, video, social, and in-game messaging.
• Oversee community initiatives to strengthen belonging and player connections.

🎯 Requirements

• 5+ years in community management, social media, or related field.
• Proven experience for live-service games, preferably mobile.
• Strong judgment with handling player communications and escalations.
• Collaborative across Marketing, Product, Live Ops, CRM, and Player Experience.
• Excellent written/editorial skills; adapt messaging to audiences.
• Translate sentiment into actionable recommendations; data-informed mindset.

🎁 Benefits

• Remote work opportunity in Canada.
• Influence a globally recognized live-service mobile game.
• Collaborative environment with Product, Marketing, Live Ops, CRM, Player Experience.
• Career development and mentorship within a global gaming org.
• Mentor peers and evolve community-management practices.
• Exposure to high-impact launches, live operations, and global initiatives.