Senior Complaints Specialist

📋 Description

• Manage a queue of customer complaints, completing accurate investigations and resolutions within
• Investigate sensitive, escalated, and regulated complaints, identify root causes and potential
• Apply relevant consumer protection requirements, including FCRA, UDAAP, FDCPA, and ECOA, when
• Produce clear, accurate written complaint responses and maintain documentation that supports
• Analyze complaint trends and recurring issues to identify root causes and recommend improvements
• Partner with Operations, Legal, Compliance, Risk, and other teams to strengthen complaint

🎯 Requirements

• 1+ years experience handling regulatory escalated customer complaints within a financial
• Experience conducting complaint investigations, documenting findings, identifying root causes, and
• Experience applying consumer financial regulations or requirements to complaint investigations and
• Knowledge of consumer financial regulations such as FCRA, UDAAP, FDCPA, and ECOA.

🎁 Benefits

• Competitive compensation with base pay, bonuses, and equity where applicable.
• Health, dental, and vision coverage; wellness resources.
• 401(k) retirement benefits with company match (US) and related financial planning resources.
• Employee Assistance Program (EAP) and mental health support.
• Paid time off, holidays, and family leave in line with local requirements.
• Onsite perks and team events where applicable.