Senior Customer Care Tech Specialist

📋 Description

• Respond to and resolve escalated account issues, such as credits and billing inquiries.
• Assist customers with Toast contracts and billing-related inquiries, including modifications
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Identify potential fraud cases and apply necessary measures to protect customers and the business.
• Contribute to continuous improvement of customer programs and overall experience.

🎯 Requirements

• 1-3 years of customer service experience with billing inquiries and account management
• SaaS background preferred
• Experience in using Salesforce
• Strong teamwork and communication skills
• Ability to adapt to a dynamic, fast-paced environment
• Detail-oriented with ability to handle multiple tasks efficiently

🎁 Benefits

• Hybrid work model with in-office requirements (min 2 days in office; onsite 3 days a week for first
• Competitive compensation and benefits
• Training and onboarding on hybrid work and tools