Senior Customer Experience Manager

📋 Description

• Lead the post-sale customer journey from onboarding to renewal and retention.
• Act as trusted advisor and commercial owner of the account.
• Collaborate with Sales to maintain weekly forecasts and drive Executive Business Reviews.
• Embed AI-driven optimization to uncover opportunities and automate routine tasks.

🎯 Requirements

• Minimum of 3 years in Customer Success/Account Management or Inside/Field sales.
• 2+ years in cloud security and/or performance industries preferred.
• Bachelor’s degree or professional qualifications.
• Strong understanding of networking and internet concepts; network security a plus.
• Experience with project management, account portfolio planning, cloud implementation, and
• Expertise in SaaS retention and value-driven sales; excellent problem solving.

🎁 Benefits

• Equal opportunity employer; inclusive culture and diverse workforce.
• Opportunities to work with AI-driven tools and cutting-edge tech.
• Relocation/visa details not specified; company supports inclusive hiring.