Senior Customer Marketing Communications Specialist

📋 Description

• Coordinate customer-facing newsletters, product updates, events, and campaigns.
• Coordinate requests across Product, Product Marketing, CS, Customer Experience, and Sales.
• Maintain the customer communications calendar to improve visibility and alignment.
• Collaborate with Product/Marketing on updates, features, and announcements.
• Coordinate customer webinars with Product, Marketing and subject matter experts.
• Partner with CS and Sales to support engagement, retention, and expansion.

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, or related field.
• 3+ years in customer communications or lifecycle marketing.
• Experience managing editorial calendars.
• Translate technical/product information into customer messaging.
• Experience with Marketo and Salesforce.
• Experience evaluating requests and determining audiences.

🎁 Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program