Senior Customer Success Manager

📋 Description

• Own and manage a portfolio of customer accounts, building strong relationships with stakeholders.
• Act as trusted advisor throughout onboarding to renewal, achieving business objectives.
• Lead onboarding for new customers with live product training as needed.
• Monitor key metrics: satisfaction, NPS, retention, growth, account health.
• Identify expansion opportunities and lead upsell across portfolio.
• Assess account health, manage risks, reduce churn, strengthen retention.

🎯 Requirements

• 3+ years in customer success, account management, or similar in SaaS.
• Customer-centric mindset and focus on measurable outcomes.
• Excellent relationship-building with end users, stakeholders, executives.
• Experience managing complex relationships, renewals, expansion, advocacy.
• Strong organizational and prioritization skills in fast-paced env.
• Excellent written and verbal communication; primary customer contact.

🎁 Benefits

• Competitive salary.
• Health insurance.
• Stock options.
• Remote-first working environment.
• Collaborative and supportive culture.
• Opportunity to join a fast-growing SaaS company with strong product-market fit.