Senior Customer Success Manager

📋 Description

• Own health score and renewal forecast for your book of accounts, initiate renewal planning 6–12
• Monitor product adoption and usage data to identify at‑risk accounts and lead targeted enablement
• Build multi‑threaded relationships across Compliance, Risk, Legal, and Technology teams as the
• Run quarterly Executive Business Reviews (EBRs) for strategic accounts, documenting value
• Design and deliver training sessions and workshops to drive platform adoption at all levels of the
• Serve as the voice of the customer, surfacing feedback and collaborating with Product, Sales, and

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Client Relationship roles within B2B SaaS; at
• Proven experience managing complex renewals across large, regulated organizations with
• Working knowledge of financial services regulatory landscape (prudential regulation, conduct rules
• Strong analytical skills; able to convert usage data into actionable insights.
• Exceptional relationship‑building skills from analyst level to C‑suite.
• Desirable: RegTech, GovTech, or compliance tech experience; multi‑ geography experience UK/Europe

🎁 Benefits

• Equal opportunity employer; diverse, inclusive environment for all employees.