Senior Customer Success Manager

📋 Description

• Own and manage a portfolio of customer accounts, developing strong, long-term relationships with
• Act as a trusted advisor throughout the customer lifecycle, from onboarding through renewal
• Lead onboarding for new customers, ensuring a smooth transition from sales to customer success and
• Monitor and report on key customer metrics, including satisfaction, NPS, retention, growth, and
• Identify expansion opportunities and lead upsell initiatives across your portfolio.
• Proactively assess account health, identify risks, and implement strategies to reduce churn and

🎯 Requirements

• 3+ years of experience in customer success, account management, or a comparable customer-facing
• Strong customer-centric mindset and a genuine commitment to delivering exceptional customer
• Excellent relationship-building skills, with the ability to engage effectively with end users
• Demonstrated experience managing complex customer relationships, securing renewals, driving account
• Strong organizational and prioritization skills, with the ability to manage multiple accounts
• Excellent written and verbal communication skills, with confidence acting as the primary point of

🎁 Benefits

• Competitive salary.
• Health insurance.
• Stock options.
• Remote-first working environment.
• Collaborative and supportive work culture.
• Opportunity to join a fast-growing SaaS company with strong product-market fit.