Senior Customer Success Manager

📋 Description

• Be the trusted advisor to Amplemarket customers from onboarding to renewal
• Build strong, long-term relationships and identify expansion opportunities
• Proactively address challenges to ensure customer satisfaction and success
• Lead onboarding for new customers with live product training
• Monitor key metrics like CSAT, NPS, retention, and growth
• Voice customer needs to product/engineering and help refine CS workflows

🎯 Requirements

• 3+ years in customer success, account management, or similar
• Customer-centric mindset with passion for exceptional experiences
• Excellent relationship-building across varied stakeholders
• Proven track record in renewals, expansions, and advocacy
• Strong organizational skills to manage multiple accounts in fast-paced settings
• Excellent written and verbal communication; data-driven with ability to forecast ARR changes

🎁 Benefits

• Nice to have: Sales or Marketing experience, remote-first familiarity
• Competitive Salary
• Health Insurance
• Stock Options
• Annual company trip in a secret location
• And more!