Senior Customer Success Manager

📋 Description

• Partner with customers to maximize platform value
• Leverage AI to drive efficiency, adoption, outcomes
• Blend CS duties with AI enablement and automation
• Drive adoption of AI-enabled workflows
• Ensure customers realize value and ROI
• Guide customers from manual to automated workflows that drive business impact

🎯 Requirements

• 5+ years in CS/Account Management or RevOps roles
• Proven track record driving software adoption and change mgmt
• Strong executive presence; influence VP/C-level on AI GTM
• Experience managing enterprise customer relationships
• Strong analytical mindset; translate data into action
• Comfort with AI/agent-based products and translating tech to business outcomes
• Experience with Salesforce, Gainsight, or Outreach

🎁 Benefits

• Flexible time off
• 401k to help you save for the future
• Medical, dental, and vision coverage for full-time employees and dependents
• Parental leave with paid night nurse and gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses