Senior Customer Success Manager

📋 Description

• Lead strategic engagements with enterprise customers in a remote-capable role.
• Own a portfolio of high-value customers focused on value realization and renewal.
• Partner with executive stakeholders to drive measurable business outcomes using Varicent solutions.

🎯 Requirements

• Experience managing enterprise or strategic SaaS customer relationships.
• Strong ability to lead executive stakeholder conversations across multiple levels.
• Proven track record in driving customer adoption, retention, and expansion.
• Bachelor’s degree in Business/IT/Finance or equivalent experience.
• Excellent collaboration across cross-functional teams (Sales, Professional Services, Support).
• Ability to develop customer success plans and measure outcomes.

🎁 Benefits

• Health & Wellness: Medical, dental, vision coverage.
• Time Off, Volunteer Days, Tuition Assistance, and Learning days.
• Retirement plans and compensation reflecting market value.
• Flexible work options including remote and hybrid where applicable.