Senior Customer Success Manager

📋 Description

• Own onboarding, rollout, and training with a tech CSM.
• Manage enterprise customers; drive adoption and ROI.
• Lead implementation projects and global product adoption.
• Maintain visibility into product performance; resolve issues quickly.
• Grow customer value through service adoption and ROI.
• Advocate for customers to inform product roadmap and sales demos.

🎯 Requirements

• 1-3 years in CS/AM/Consulting in SaaS/high tech.
• Experience with global enterprise customers (1000+).
• Advising CxOs on SaaS adoption and ROI.
• Domain expertise in key industries preferred.
• Strong analytics and communication; BI/MA/CRM tools.
• BA/BS required; Master’s preferred; travel ~30%.

🎁 Benefits

• Health, life, and disability insurance
• 401(k) with employer matching; PTO and holidays
• Quarterly self-care days and paid time off
• Home office equipment and remote work support
• LinkedIn Learning and development programs
• Wellness sessions and ERG events