Senior Customer Success Manager

📋 Description

• Partner with Account Executives to align and drive renewals and retention targets
• Be the main contact and trusted Braze advisor for customers
• Drive feature adoption with a shared Success Plan and guidance
• Build strong customer relationships to create mutual value
• Proactively analyze product usage to identify opportunities and risk
• Maintain regular contact via check-ins, events, and reviews

🎯 Requirements

• Excellent written and verbal communications with strong follow-up
• Experience with medium to large technology companies; team player
• Proven track record managing complex high-value accounts or projects
• Strong time management and project management experience or certifications (PMP, Agile)
• Knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Analytics, HTML
• 3-6 years relevant experience in Onboarding, Customer Success, Implementations or PM

🎁 Benefits

• Competitive compensation, may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off and comprehensive health plans
• Family services including fertility benefits and paid parental leave
• Professional development with yearly learning stipend
• Collaborative culture with in-office events and community