Senior Customer Success Manager

📋 Description

• Lead day to day relationship management for a book of high-value customers (Fortune 1000 sized
• Build and maintain influential relationships with customers with highly complex use cases in
• Cultivate expertise in Hootsuite’s products, social media and assigned verticals by staying current
• Engage with customers in a high-touch, multi-threaded approach, including onboarding, Mutual
• Monitor account health and adoption to help customers advance social strategies and increase social
• Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL)

🎯 Requirements

• 5-8 years of customer-facing/account management experience, preferably in technology (SaaS).
• Solid knowledge of social media and business use of social media.
• Tech Savvy: quickly learn new technologies and explain features clearly.
• Customer Focus: proactively help internal/external customers to meet needs.
• Collaboration and Teamwork: work with others to deliver results and prioritize team needs.
• Open Communication: clearly convey thoughts, listen, and seek clarification.

🎁 Benefits

• Note on compensation: Canada Pay Range for this role is displayed (CAD 80,000 – 112,000) with