Senior Customer Success Manager

📋 Description

• Own customer adoption and retention for a book of business.
• Develop Mutual Success Plans aligning Salesloft strategy with customer goals.
• Guide customers on prioritizing next steps across multiple contacts.
• Collaborate with internal teams on tasks impacting the broader team.
• Review trends in customer data and identify focus areas proactively.
• Create impactful QBRs and prioritize data for each customer.

🎯 Requirements

• 6+ years in a Customer Success role.
• 1+ years using Salesforce CRM; admin cert a plus.
• Previous SaaS/tech startup or fast-growth experience.
• Strong listening skills to uncover objectives.
• High empathy and strong executive presence.
• Clear, confident communicator in writing and speaking.

🎁 Benefits

• Inclusive, equal opportunity employer.
• Opportunity to work on an AI-powered revenue platform.
• Collaborative, team-first culture with emphasis on growth.
• Remote-first with hiring across multiple geographies.