6sense

1,001-5,000 employees
9 jobs posted

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Senior Customer Success Manager

Customer Support

Added

20 hours ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

crm customer success renewals marketing automation bi tools

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📋 Description

Own high-impact customer relationships in enterprise segment.
Drive adoption and align platform usage with business goals.
Lead renewals and growth strategies with Account Execs.
Scale CS processes and enablement across portfolio.
Build executive relationships and business reviews.
Collect product feedback to influence roadmap.

🎯 Requirements

5+ years in CS, AM, or Consulting in SaaS/high-tech.
3+ years managing enterprise accounts; renewals/growth track record.
Experience aligning platform usage with outcomes; advise CxOs on ROI.
Strong understanding of marketing ops, sales analytics, GTM KPIs.
Proven renewals upsell success; CS processes and scale.
Familiar with marketing tech stack (Marketing Automation, CRM, BI).

🎁 Benefits

Health insurance, life/disability insurance, 401K matching.
PTO, holidays, self-care days, wellness programs.
Stock options; remote or office-based work options.

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