Senior Customer Success Manager

📋 Description

• Own a $5M–$6M book end to end, 35–45 mid market/enterprise partners.
• Accountable for renewals and expansion with quarterly targets.
• Strategic partner to HR/People Ops and L&D leaders.
• Lead executive touchpoints and impact reviews with partners.
• Collaborate cross-functionally to improve partner experience.
• Help build scalable playbooks and processes.

🎯 Requirements

• 7+ years in customer success or account management in B2B SaaS.
• Extensive enterprise/mid-market renewal and expansion experience.
• Deep understanding of HR, L&D, and People Ops buyer needs.
• Strong relationship-building and negotiation skills.
• Operational fluency with CRM systems and data analysis.
• Comfort in ambiguous, fast-moving early-stage environments.

🎁 Benefits

• Fully remote
• Competitive salary, variable pay, equity
• Medical/dental/vision and 401k
• Unlimited vacation
• Home office stipend
• Access to a Mento Coach