Senior Customer Success Manager

📋 Description

• Own and manage a portfolio of customer accounts, developing strong relationships with stakeholders
• Act as a trusted advisor throughout the customer lifecycle, from onboarding through renewal.
• Lead onboarding for new customers and deliver live product training as needed.
• Monitor and report on customer metrics (satisfaction, retention, upsell opportunities).
• Proactively assess account health, identify risks, and reduce churn.
• Collaborate with product, engineering, sales, and marketing to advocate for customer needs.

🎯 Requirements

• 3+ years in customer success, account management, or a similar role in SaaS.
• Strong customer-centric mindset and measurable outcomes focus.
• Excellent relationship-building with end users, operations stakeholders, and executives.
• Experience managing complex relationships, renewals, and growth.
• Strong organizational and prioritization skills in a fast-paced environment.
• Excellent written and verbal communication; primary customer contact.

🎁 Benefits

• Competitive salary.
• Health insurance.
• Stock options.
• Remote-first working environment.
• Collaborative, supportive culture.
• Opportunity to join a fast-growing SaaS with strong product-market fit.