Senior Customer Success Manager, AI

📋 Description

• Own a portfolio of AI Clients, providing ongoing support and strategic guidance to ensure success
• Drive AI Adoption and Value by leading onboarding and enablement of LitifyAI customers.
• Identify opportunities to expand AI usage within accounts through new use cases and data-driven
• Develop playbooks, best practices, and success frameworks to accelerate AI adoption across firm
• Partner with Product and Marketing to translate customer insights into roadmap inputs and
• Act as a cross-functional stakeholder with Product, Engineering, Sales, Marketing, and LSAP to

🎯 Requirements

• 5+ years of Customer Success experience in a SaaS environment, preferably mid-market or scaled
• Strong technical aptitude with AI curiosity; ability to explain AI concepts in business terms
• Experience driving adoption of complex or emerging technology and translating features into
• Proven ability to gather requirements, synthesize feedback, and tailor recommendations to customer
• Consultative CS background with a track record of influencing renewals and expansion through value
• Excellent written and verbal communication, with experience presenting to technical and

🎁 Benefits

• Fully remote role (NYC/NJ hybrid exceptions noted in disclosures).
• Compensation range: $100,000 - $120,000 base salary with bonus opportunity and benefits.
• Employer-provided benefits and rewards as part of total compensation.