Senior Customer Success Manager - Commercial

📋 Description

• Own a book of 45–55 mid-market accounts; drive adoption, retention, and growth
• Build multi-quarter success plans linking use cases to measurable value
• Lead QBRs, executive briefings, and business reviews to tie product value to business impact
• Run renewals and expansion strategy end-to-end; negotiate principled give/get tradeoffs
• Own retention, expansion, and forecast accuracy; present weekly forecasts
• Engage across Finance, RevOps, HR, and Sales to align CaptivateIQ to strategic initiatives

🎯 Requirements

• 5+ years in Customer Success, Account Management, or similar SaaS role
• Proven success driving outcomes in a high-volume, high-value portfolio
• Strong commercial acumen; experienced in renewals/expansion strategy
• Executive presence with storytelling for CFO/CRO/RevOps audiences
• Strategic, customer-centric mindset with strong forecasting and account planning
• Ability to operate with minimal oversight; share wins and playbooks to raise team bar

🎁 Benefits

• (US-ONLY) Healthcare: 100% medical/dental/vision coverage for employees
• Flexible Time Off and quarterly mental health days
• Annual stipends for professional development and caretaking
• Work Anniversary bonuses and 401(k) retirement plan
• Apple hardware and inclusive ERGs to support DEI goals