Senior Customer Success Manager

📋 Description

• Own and manage a portfolio of customer accounts, developing relationships with stakeholders at all
• Act as a trusted advisor throughout onboarding through renewal, helping customers achieve business
• Lead onboarding for new customers with live product training where needed.
• Monitor and report on key metrics: satisfaction, NPS, retention, growth, account health.
• Identify expansion opportunities and lead upsell initiatives across portfolio.
• Assess account health, mitigate risks, and reduce churn.

🎯 Requirements

• 3+ years in customer success, account management, or similar in SaaS.
• Customer-centric mindset with commitment to exceptional experiences and outcomes.
• Excellent relationship-building with end users, stakeholders, and sponsors.
• Experience managing complex relationships, renewals, expansion, and advocacy.
• Strong organizational and prioritization skills in fast-paced environments.
• Excellent written and verbal communication; primary point of contact for customers.

🎁 Benefits

• Competitive salary.
• Health insurance.
• Stock options.
• Remote-first working environment.
• Collaborative and supportive culture.
• Opportunity to join a fast-growing SaaS with strong product-market fit.