Senior Customer Success Manager

📋 Description

• Own and grow a portfolio of enterprise, mid-market, and commercial customers in a high-impact SaaS
• Build strategic partnerships, drive customer value, and ensure long-term retention.
• Act as trusted advisor to executive stakeholders to maximize value of automation solutions.
• Collaborate with Sales, Product, Engineering, Support, and Marketing to deliver exceptional
• Identify risks and growth opportunities; guide customers through platform updates and evolving

🎯 Requirements

• Proven experience managing customer relationships in SaaS/tech with focus on retention and growth.
• Experience across enterprise, mid-market, and commercial accounts; ability to own retention and
• Strong stakeholder management with senior/executive-level relationships.
• Proactive in identifying churn risks; translate usage data into business value narratives.
• Excellent communication and cross-functional collaboration; ability to influence without direct
• Technical aptitude with ability to learn new platforms and explain solutions to non-technical

🎁 Benefits

• Remote work flexibility.
• Opportunity to work with innovative automation and SaaS technologies.
• High-impact role with direct influence on customer outcomes and business growth.
• Collaborative environment with global teams and cross-functional partnerships.
• Professional growth opportunities within a fast-growing tech organization.
• Inclusive workplace culture valuing diverse perspectives.