Lead, mentor, and develop a high-performing CS team; manage workload and resources.
Own global Lyra Wellbeing portfolio; drive retention and SLA adherence.
Drive client retention and elevate customer experience via SLAs and quality standards.
Lead executive meetings and QBRs; translate data into strategic recommendations.
Manage customer programs; ensure smooth launches and accurate contracting.
Identify opportunities for strategic upselling and expansion within the portfolio.

🎯 Requirements

Master's degree preferred; business or related field.
10–12+ years in relationship management with key customers.
5+ years in EAP or mental health with proven team leadership.
Extensive global account management experience preferred.

🎁 Benefits

Equal Opportunity Employer
Values-driven culture and professional development opportunities
Workshops, content creation, and participation in events to promote Lyra's model

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot