Gorgias

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Senior Customer Success Manager - Enterprise

Customer Support

Added

6 days ago

Location

🇫🇷 Paris

Type

Full time

Salary

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Related skills

integrations customer success saas ecommerce ai

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Manage a portfolio of ~70-80 ecommerce customers
Build relationships with key stakeholders; conduct check-ins and QBRs
Drive adoption of Gorgias features, AI, automation, and integrations
Monitor account health and support renewals for expansions

🎯 Requirements

5+ years in Customer Success, Account Management, or similar
Experience managing multiple SaaS customers
Strong communicator who can run structured conversations
Curious and proactive; detail oriented
Balanced strategic and hands-on execution
Experience with ecommerce brands or support ops a plus

🎁 Benefits

AI tools access and ongoing learning opportunities
Collaborative, growth-oriented team environment

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