Gorgias

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Senior Customer Success Manager - Enterprise

Business & Management

Added

1 hour ago

Location

🌍 North America

Type

Full time

Salary

Upgrade to Premium to se...

Related skills

integrations crm saas ecommerce ai

📋 Description

Manage a portfolio of ~70-80 ecommerce customers
Build relationships with stakeholders; run check-ins and QBRs
Understand customer goals, workflows, and challenges
Develop account plans focused on adoption, efficiency, and value
Drive adoption of AI features, automation, and integrations
Monitor account health and support renewals for growth

🎯 Requirements

3+ years in Customer Success, Account Management, or similar
Experience managing multiple SaaS customers
Strong communicator with structured customer conversations
Curious and proactive; you like details of how things work
Comfortable balancing strategic and hands-on execution
Experience with ecommerce brands or support ops is a plus

🎁 Benefits

Premium AI tools access and annual L&D budget
Equity in the company
Inclusive, diverse team culture
Accommodations during application/interview process
Work with AI-powered workflows and integrations

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