Gorgias

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Senior Customer Success Manager - Enterprise (French Language)

Customer Support

Added

6 days ago

Location

🌍 Europe

Type

Full time

Salary

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Related skills

integrations customer success saas ecommerce ai

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📋 Description

Manage a portfolio of ~70-80 ecommerce customers
Build relationships with stakeholders; conduct regular check-ins
Understand goals, workflows, and challenges
Develop account plans; focus on adoption and value
Support renewals for lower-risk or smaller expansions

🎯 Requirements

5+ years in Customer Success or similar roles
Fluently speak French
Experience managing multiple SaaS customers
Strong communicator for structured conversations
Curious, proactive, detail-oriented
Experience with ecommerce brands or support ops a plus

🎁 Benefits

AI tools access and annual L&D budget
Collaborative, cross-functional team environment
Opportunity to lead AI-enabled customer workflows
Growth and learning within a fast-paced SaaS company

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