Senior Customer Success Manager

📋 Description

• Own and manage a portfolio of customer accounts.
• Act as trusted advisor throughout onboarding to renewal.
• Lead onboarding and deliver live product training.
• Monitor key metrics: satisfaction, NPS, retention, health.
• Identify expansion and lead upsell across portfolio.
• Assess risks, reduce churn, strengthen retention.

🎯 Requirements

• 3+ years in customer success/account mgmt or similar (SaaS).
• Customer-centric mindset; deliver exceptional outcomes.
• Excellent relationship-building with end users to exec sponsors.
• Experience managing complex relationships, renewals, expansion.
• Strong organizational and prioritization skills.
• Strong written and verbal comms; primary contact for customers.

🎁 Benefits

• Competitive salary.
• Health insurance.
• Stock options.
• Remote-first working environment.
• Collaborative and supportive culture.
• Fast-growing SaaS with strong product-market fit.