Senior Customer Success Manager

📋 Description

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful
• Remove barriers to adoption so customers achieve their desired outcomes expediently
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and
• Oversee renewals and forecasting, ensuring timely, successful commitments
• Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with

🎯 Requirements

• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform
• Hands-on experience with Salesforce and other industry-standard CS platforms
• History of building strong relationships across executive, business, and technical stakeholders
• Consistent internal advocacy for customers and the ability to provide actionable feedback for
• Habit of staying current on industry trends, CS best practices, and the competitive landscape

🎁 Benefits

• Competitive compensation
• Opportunities for growth and impact