Senior Customer Success Manager

📋 Description

• Own and manage a portfolio of customer accounts, building strong relationships
• Act as trusted advisor through onboarding to renewal
• Lead onboarding with live product training where needed
• Monitor key metrics: satisfaction, NPS, retention, growth, health
• Identify expansion opportunities and lead upsell in portfolio
• Assess account health, mitigate risks, reduce churn

🎯 Requirements

• 3+ years in customer success or similar role (SaaS preferred)
• Customer-centric mindset with focus on outcomes
• Excellent relationship-building with users, stakeholders, sponsors
• Experience renewals, expansions, and customer advocacy
• Strong organizational and prioritization skills
• Excellent written and verbal communication; primary customer contact

🎁 Benefits

• Competitive salary
• Health insurance
• Stock options
• Remote-first working environment
• Collaborative culture
• Fast-growing SaaS with product-market fit