Senior Customer Success Manager I

📋 Description

• Own a portfolio of Demandbase's most strategic customer relationships.
• Develop trusted advisor relationships with executive stakeholders across Marketing, Sales, Revenue
• Drive adoption, retention, and growth across assigned accounts.
• Lead executive business reviews and strategic planning sessions.
• Provide consultative guidance on ABM strategies, revenue generation, and operational excellence.
• Develop customer success stories and advocacy programs.

🎯 Requirements

• 5+ years in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or
• Proven enterprise relationship management with executive stakeholders.
• Experience driving retention, expansion, and measurable outcomes in SaaS.
• Strong executive communication; able to influence VP/C-level decisions.
• Deep understanding of B2B go-to-market, ABM, demand generation, sales processes, and revenue
• Experience with CRM, marketing automation, sales engagement, intent, analytics, and revenue tech

🎁 Benefits

• Competitive benefits including up to 100% paid Medical and Vision premiums.
• Flexible PTO, paid holidays, mental health resources.
• 401(k) with pre-tax, after tax, and Roth options; disability and life insurance.