Senior Customer Success Manager, Industry

📋 Description

• Partner with Account Executives to ensure commercial alignment and drive client renewals, retention
• Be your customers’ main point of contact and trusted advisor at Braze.
• Drive feature adoption by building a shared Success Plan with your customers and provide strategic
• Develop customer advocacy by building strong relationships and creating mutual value for customers
• Proactively analyze customer product usage to identify opportunities and risks to account health.
• Maintain ongoing contact with customers through ad hoc communications, regular check-ins, events

🎯 Requirements

• Established customer success professional with track record managing large, enterprise accounts or
• Strong written and verbal communication with excellent relationship-building skills.
• Experience with medium to large technology companies moving fast and building new customer
• Team player with ability to collaborate across functions.
• High intellectual curiosity and opportunity-driven mindset.
• PM skills and/or formal certifications (PMP, Agile) are a plus.

🎁 Benefits

• Competitive compensation with potential equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive medical/dental/vision benefits.
• Family services including fertility benefits and paid parental leave.
• Professional development and annual learning stipend.
• Hybrid-friendly benefits with in-office experiences to foster community.